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We know that recruiting participants for focus groups can be a challenge, especially when the group is unusual. We always keep the research objective in mind and choose the most appropriate recruitment method.
Qualitative research that reveals the real motivations.
We design and conduct a full range of qualitative research projects across Central and Eastern Europe โ from initial exploratory studies to in-depth international projects โ to understand what really drives customersโ behaviour and choices.
we conducted that many thousands of qualitative interviews in 2024
We understand motivations, identify needs and support decision-making
At Inquiry, we understand what quality means in research.
We carefully design and carry out every stage of qualitative research: from drafting the research framework, through recruiting participants, to conducting interviews and analysing the data.
In the end, you always get not just quotes and descriptions, but above all, in-depth insights that help you understand WHY respondents behave in a certain way rather than another.
How can we help you?
You conduct individual interviews to gain insight into the respondentโs personal experiences, motivations and way of thinking, without the influence of group dynamics. This allows you to discuss complex issues and explore new areas where the individualโs perspective and a full understanding of the decision-making process are crucial.
You uncover differences in consumersโ perceptions, language and motivations. You gain access to the social context in which respondents operate, enabling you to quickly test communications or concepts and compare the perspectives characteristic of different segments.
You observe participantsโ decisions and behaviour in their natural context over several days, rather than just during a single interview. You analyse the photos, videos, tasks and short surveys that are collected on the platform.
You observe respondentsโ daily behaviours, decisions and emotions exactly as they occur. Participants document their activities with photos, notes or short videos, allowing you to understand the natural context that cannot be recreated in an interview. Itโs a great tool for understanding real habits and needs, rather than their later, often simplified accounts.
You can quickly develop and test solutions based on usersโ real needs โ all within a single workshop. Through iterative work, prototyping and the input of diverse perspectives, youโll discover new approaches and ideas that are both creative and practical.
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You translate research findings into concrete decisions and courses of action. The workshops enable participants to work together to organise their findings, clarify priorities and develop solutions that can be implemented immediately within the organisation.
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Qualitative research is effective when it is conducted with full attention and a willingness to change direction if the project requires it. That is why I place such a strong emphasis on recruitment, thorough analysis and a flexible process.
“In the end, you donโt get a collection of random opinions, but a coherent, in-depth understanding that helps you see the consumer for who they really are.”
Paweล Timler, Head of Research, Inquiry Ltd.

Why inquiry?
Most research agencies conduct qualitative interviews following the same pattern: recruitment from a panel of respondents, a standard script, a 60-minute interview, transcription, and a report. The problem? You get superficial answers from professional respondents who have learnt to say what the agencies want to hear.
We know that recruiting participants for focus groups can be a challenge, especially when the group is unusual. We always keep the research objective in mind and choose the most appropriate recruitment method.
We constantly monitor the research process and check which answers have already emerged and whether this has given rise to any new questions. If so, we make changes to the research designs to explore the topic in greater depth and uncover insights that could genuinely transform your companyโs operations. โ
Diaries and ethnographic data are a constant feature of the research we conduct. We are always keen to learn more and gain a better understanding of what consumers think, feel and do. We are not satisfied with simple answers. โ
ABOUT US
Inquiry is a full-service research agency operating in Poland, Central and Eastern Europe, and on international markets. For over 20 years, we have been helping brands make the right decisions by providing reliable insights from quantitative and qualitative research. We specialise in consumer analysis, purchase journeys and research for the retail sector. We believe that it is not data that shapes the future, but understanding it.
Omnibus survey
Measurement of indicators
Creating innovation
Customer journey analysis
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